FAQs

We process all orders within 1–2 business days. Standard delivery across Spain usually takes 3–7 business days, depending on your location.

Yes. We offer free shipping on selected products and promotional orders. Shipping costs, if applicable, are calculated at checkout before payment.

If your order has not yet been processed, you can request changes or cancellation by contacting our customer support as soon as possible.

Currently, we primarily deliver throughout Spain. For international shipping requests, please contact us before placing your order.

You may return eligible items within 30 days of delivery, provided they are unused, in their original packaging, and in resalable condition.

Simply contact our customer support with your order number. We'll guide you through the return process and provide all necessary instructions.

Yes. Exchanges are available for eligible products, subject to stock availability. Contact us and we'll be happy to assist you.

Once your returned item has been inspected and approved, refunds are usually processed within 5–10 business days to your original payment method.

Many of our collections feature high-quality natural materials such as solid wood, rattan, linen, cotton, and ceramic. Material details are listed on every product page.

We strive to display every product as accurately as possible. Slight variations in color, wood grain, or texture may occur due to natural materials and screen settings.

Yes. Most products include clear assembly instructions and all required hardware. Some larger furniture may require simple home assembly.

Yes. Our products are covered by a manufacturer's warranty against manufacturing defects. Warranty details may vary by product category.

Use a soft, dry cloth for regular cleaning. Avoid excessive moisture, direct sunlight, and harsh chemical cleaners to preserve the finish.

Vacuum regularly and clean spills immediately with a soft, damp cloth. For stubborn stains, we recommend using a professional upholstery cleaner.

Unless specifically stated on the product page, our decorative accessories are designed for indoor use only.

You can reach us through our Contact page, email, or customer service during business hours. Our team is always happy to help.

Absolutely. All payments are processed through secure, encrypted payment gateways to ensure your information remains protected.

Yes. Once your order has been shipped, you'll receive a confirmation email with your tracking number and delivery updates.

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item. We'll arrange a replacement or suitable solution as quickly as possible.